Refund Policy

Last updated: November 2025

We want you to feel confident shopping with Monteriggioni Clothing. Since every product is made to order, each item is carefully produced and checked before shipping. Still, we understand that issues can occur — this policy explains how we handle returns, replacements, and refunds to ensure a fair and transparent experience.

Made-to-Order Production & Eligibility

All our products are made to order, which means they are produced specifically for you after your purchase.
Because of this process, we do not accept returns for reasons such as size, color preference, or change of mind.

However, if your order arrives damaged, misprinted, or incorrect, you are eligible for a replacement or refund.
To report an issue, please contact us through the live chat section on our website within 7 days of delivery.
We’ll review your request promptly and provide a resolution as soon as possible.

Replacement & Refund Process

If an item qualifies for a replacement or refund, we may request clear photos of the issue to verify the claim.
Once confirmed, we’ll issue either:

a free replacement for the same product, or
a full refund (if the item cannot be replaced).

Refunds will be processed using the original payment method.
Depending on your bank or payment provider, it may take 3–10 business days for the funds to appear in your account.

Customers are not required to return defective items unless specifically requested by our team.

Customer Support & Communication

Your satisfaction is our top priority.
If you experience any issue with your order, simply reach us via the live chat available on our website.
Our support team will assist you personally to ensure a smooth resolution.

We handle every case with care and transparency, aiming to make sure that every customer leaves satisfied with their Monteriggioni experience.